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        "excerpt_text": "Senior UX/UI Product Designer for complex SaaS, commerce, web, and mobile products. 7+ years owning design end to end - across technology, MarTech, education, energy, and community services. I work with product and engineering until the live product matches the design. Overview Location Based in…",
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        "content_text": "Senior UX/UI Product Designer for complex SaaS, commerce, web, and mobile products.\n\n7+ years owning design end to end - across technology, MarTech, education, energy, and community services. I work with product and engineering until the live product matches the design.\n\nOverview\n\nLocation\nBased in Brisbane. Open to remote.\n\nLooking for\nSenior UX/UI Product Designer roles, and Lead where the work stays hands-on.\n\nSelected work\n\nNavigation\n\nMain Menu\nHomeShopBlog\nActive\n\nFooter Menu\nAboutContact\nInactive\n\nStorefront preview\nMaropostHomeShopBlogBag\n\nNavigation menu builder\nPrototype\n\nProblemMerchants built menus one item at a time. Catalog-heavy stores and mega menus made that too slow, with no preview until live.\n\nRoleLead UX/UI. Phase 1 listing, two-pane editor, nested bulk add, and preview.\n\nOutcomePrototype. Design ready. Bulk add, three-level nest, hide, and desktop and mobile preview.\n\nView case study\n\nProduct Purchased\n\nProduct NameSugar Buster FREE SAMPLE\n\nSend Email\n\nName:Shipping confirmation\nSubject line:Your Sugar Buster sample is on its way\n\nDelay\n\nDay:7 Days\n\nJourney builder\n\nProblemTeams still built journeys on a legacy canvas of tiny icons while the rest of Marketing Cloud had moved to Liquid Sky.\n\nRoleLead UX/UI and product design.\n\nOutcomeShipped Welcome, Abandoned Cart, Nurture, and Advocacy on the new canvas. From-scratch stays on legacy until remaining widgets catch up.\n\nView case study\n\nJohny Style Store24*7 Support Chat\n×\n\nSure, What is your question?\n\nTrack my order\n\nWhere is my order\n\nI want to change my delivery address\n\nWrite a message...+\n\nWebsite Chatbot\n\nProblemThe Figma showed a chat bubble. Merchants still could not set up, publish, or learn from a real storefront bot.\n\nRoleLead UX/UI and product design.\n\nOutcomeDesigned merchant setup, the widget, and Service Cloud conversation history as one loop.\n\nView case study\n\nQueue\n\nRefund not processedDaniel · Open\n\nWrong size sentPriya · New\n\nWhere is my orderAlex · Pending\n\nConversation\n\nRefund not processed for last week's order.\n\nLooking at order 803 now. Refund started.\n\nREPLYNOTE\n\nDONE\n\nCustomer\n\nDaniel SimsOrder 803\n\nService Cloud Tickets\n\nProblemAgents left a ten-column ticket table to hunt the conversation, the customer, and the order.\n\nRoleLead UX/UI and product design.\n\nOutcomeRedesigned the queue into a split workspace. Ready for UAT.\n\nView case study\n\nStore Name\n\nGPayPayPalLink\n\nOR\n\n1 Details\n2 Delivery\n3 Payment\n\nEmail\n\nAddress\n\nContinue\n\nOrder summary\n\nInsulated tumbler$10\n\nGreen t-shirt$10\n\nThrow pillow$20\n\nTotalAUD $40\n\nStandard - Free3-5 business days\n\nExpress - $121-2 business days\n\nContinue\n\nCard ending 4242\n\nPay now\n\n✓\nOrder placed\n\nE-commerce Checkout\n\nProblemGuest and returning shoppers stalled across login, address, delivery, and pay.\n\nRoleOwned the end-to-end redesign.\n\nOutcomePhase 1 launched with three-step checkout and express pay.\n\nView case study\n\nINVOICE\nPlan · monthly\n\nAUD 129.00\n\n•••• 4242\n\nPAID\n\nAccounts & Billing\n\nProblemPlan, usage, overages, add-ons, and invoices were dense and hard to scan.\n\nRoleOwned discovery through final UI.\n\nOutcomeA clearer billing workspace so account teams can find plan, payment, and invoices.\n\nView case study\n\nAudience\n\nMessage\n\nSend\n\nPreview\nWeekend sale\n\nCampaigns\n\nProblemMarketers could not set up, preview, and trust a campaign before send.\n\nRoleOwned research, workflow, prototype, and usability testing.\n\nOutcomeShipped Audience to Message to Send, with a preview you can trust. Campaign score improved.\n\nView case study\n\nWelcome back\nCampaigns and shop in one place\n\nInbox\n\nOrders\n\nOpen shop\n\nHomeShopYou\n\nShop\nNew this week\nInsulated tumbler\n\nGreen t-shirt\n\nThrow pillow\n\nAdd to bag\n\nHomeShopYou\n\nUnified Mobile App\nPrototype\n\nProblemMarketing and commerce lived in two apps. Teams needed one path from onboarding through shop.\n\nRoleOwned product design from research through hi-fi prototype.\n\nOutcomeDesigned through hi-fi, including onboarding, login, and MFA. Prototype. Not launched.\n\nView case study",
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