Senior UX/UI Product Designer for complex SaaS, commerce, web, and mobile products.
7+ years owning design end to end – across technology, MarTech, education, energy, and community services. I work with product and engineering until the live product matches the design.
Overview
- Location
- Based in Brisbane. Open to remote.
- Looking for
- Senior UX/UI Product Designer roles, and Lead where the work stays hands-on.
Selected work
Navigation menu builder
✓ Bulk add, nest to 3 levels
✓ Preview before the menu goes live
- Problem
- Merchants built menus one item at a time. Catalog-heavy stores and mega menus made that too slow, with no preview until live.
- Role
- Lead UX/UI. Phase 1 listing, two-pane editor, nested bulk add, and preview.
- Outcome
- Prototype. Design ready. Bulk add, three-level nest, hide, and desktop and mobile preview.
Journey builder
✓ Liquid Sky canvas
✓ 33 widgets in the node system
- Problem
- Teams still built journeys on a legacy canvas of tiny icons while the rest of Marketing Cloud had moved to Liquid Sky.
- Role
- Lead UX/UI and product design.
- Outcome
- Shipped Welcome, Abandoned Cart, Nurture, and Advocacy on the new canvas. From-scratch stays on legacy until remaining widgets catch up.
Website Chatbot
✓ Merchant setup to widget
✓ Feedback loop in Service Cloud
- Problem
- The Figma showed a chat bubble. Merchants still could not set up, publish, or learn from a real storefront bot.
- Role
- Lead UX/UI and product design.
- Outcome
- Designed merchant setup, the widget, and Service Cloud conversation history as one loop.
Service Cloud Tickets
✓ Split queue, thread, customer
✓ Ready for UAT
- Problem
- Agents left a ten-column ticket table to hunt the conversation, the customer, and the order.
- Role
- Lead UX/UI and product design.
- Outcome
- Redesigned the queue into a split workspace. Ready for UAT.
E-commerce Checkout
✓ Three-step plus express pay
✓ Phase 1 launched
- Problem
- Guest and returning shoppers stalled across login, address, delivery, and pay.
- Role
- Owned the end-to-end redesign.
- Outcome
- Phase 1 launched with three-step checkout and express pay.
SMS, MMS, and RCS Campaigns
✓ SMS, MMS, and RCS in one compose
✓ Preview before send
- Problem
- SMS was plain text. MMS added an image but not buttons or a carousel, and marketers could not trust the phone preview.
- Role
- Owned compose for SMS, MMS, and RCS: channel type, media, buttons, carousel, and preview.
- Outcome
- One SMS campaign editor. MMS for US, CA, and AU. RCS with buttons, replies, and rich-card carousels.
More work
Accounts & Billing
✓ Plan, add-ons, payment, invoices
✓ Stripe upgrade path
- Problem
- Plan, usage, overages, add-ons, and invoices were dense and hard to scan.
- Role
- Owned discovery through final UI.
- Outcome
- A clearer billing workspace so account teams can find plan, payment, and invoices.
Unified Mobile App
✓ Onboarding, login, MFA
✓ Prototype. Not launched
- Problem
- Marketing and commerce lived in two apps. Teams needed one path from onboarding through shop.
- Role
- Owned product design from research through hi-fi prototype.
- Outcome
- Designed through hi-fi, including onboarding, login, and MFA. Prototype. Not launched.
Hunter webstores
✓ School and CPL shops
✓ Design mockup
- Problem
- White-label shops shared one template. Search was unlabelled. Size was a guess. Stock was a colour chip.
- Role
- Owned product design.
- Outcome
- Design mockup. Two accessible screens: product listing and product.
